DigiVision.ai V-CIP Auditor enables organisations to ensure compliance
and adherence to set process guidelines, authenticates the validity of
the documents, detects fraud and highlights anomalies. It helps the organisation to bridge the gaps
in its existing V-CIP implementations.
With it organizations can Audit Video KYC cases, Detect frauds and anomaly and reduce the
operational cost of backend verification resulting
in enhanced user experience and improved TATs.
Identity Verification: Basic Video KYC involves the verification of an individual's identity through a live video session. This process includes the verification of government-issued identification documents.
Live Interaction: Basic Video KYC requires real-time interaction between the customer and a KYC agent or representative. During the video session, the agent verifies the authenticity of the customer's identity documents and may ask questions to confirmation.
Document Validation: Document Validation: In Basic Video KYC, after the live interaction, the provided identification documents are validated in real-time using advanced technology.
Seamless Operations: Our platform facilitates a cross-platform workflow with BPM support, a user-friendly form builder, and seamless integration of AI-KYC for the operations.
Secure Compliance: With features like blocking audio/video spoofing, geotracking, and AI verification, our platform ensures robust security while adhering to RBI regulatory standards.
Enhanced Customer Experience: Our platform prioritizes user experience by providing intuitive interfaces,streamlined processes, and responsive customer support. Through features such as real-time notifications and personalized interactions.
While DigiVision.ai Digital KYC solution covers all the aspects and is capable to detect on the fly and decide user action
as desired by the company, the DigiVision.ai V-CIP Auditor can report to the company the audit findings.
Few of the checks are listed in the table below:
Sr.no
Title
Description
1
Liveliness Detection
Check liveliness with a well time video
2
Location Detection
Check location within India (not applicable to NRI customers)
3
Location Mismatch
IP Location and Location Detail don't match
4
Location Mismatch
Selected Location and Actual GPS don’t match
5
DOB Mismatch
DOB incorrect in multiple documents
6
Name Mismatch
Name incorrect in multiple documents
7
Face Mismatch
Video/Pic captured vs Documents uploaded don't match
8
Face Detection and matching
Detect and match faces within multiple documents
9
PAN
PAN format Wrong
10
Aadhaar
Aadhaar Number Wrong - Digits more or less than 12
11
Aadhaar
Aadhaar Not in Format
12
Aadhaar
Detect unmasked Aadhar documents
13
Video Anomaly
No Audio.
14
Video Anomaly
Multiple people detected
15
Video Anomaly
Face hidden/covered/cap/scarf/sunglasses, other covering mechanisms (Face not clear)
16
Video Anomaly
Face Filter Used
17
Audit Anomaly
Check system-generated audio
18
Age
Verify Age range & Gender in Live Video
19
Agent
Anomaly related to the agent device, geo-location, IP, and behavior analysis such as repeated call, spending more time on the call then unusual..
during the call..
20
Audio
Sentiment analysis to detect Anomaly during the call like findings patterns to check if the agent is asking password, account number, OTP to carry out fraud transactions
21
DateTime
Check the user’s clock and time zone if the data is available
22
Cross KYC Match/ Mismatch
(Pan, Aadhaar, DL, Passport, Voter ,etc.) common KYC details match with another KYC document after prepopulation. To make sure the proof belongs with same person or user.
23
PAN Anomaly
Verify with NSDL for Pan Number, Name, DOB
24
Aadhaar Anomaly
Verify with UIDIA for Aadhaar Number, Name, DOB and Address Breakup.
Comply with guidelines set by the
RBI,IRDAI and SEBI
Guidelines set by the RBI, IRDAI and SEBI
Statutory Audit:
Banks and financial institutions under the purview of the RBI
are required to conduct statutory audits annually by a chartered
accountant firm approved by the RBI. The auditors are expected to follow the guidelines and standards set by the Institute of
Chartered Accountants of India (ICAI) and the RBI.
Fraud Reporting:
Auditors are required to report any instances of fraud or non-compliance to the RBI, IRDAI
and SEBI. This includes any violations of banking
regulations or other laws, as well as instances of fraud, embezzlement, or misappropriation.
Compliance :
Auditors are expected to ensure that the banks or financial institutions they audit are in compliance with all relevant laws,
regulations, and guidelines. This includes RBI, IRDAI and SEBI guidelines on capital adequacy, asset classification, provisioning, and other
regulatory requirements.
Corporate Governance :
Auditors are expected to assess the corporate governance practices of the banks or financial institutions they audit.
This includes reviewing the composition and functioning of the board of directors, the effectiveness of internal controls
and risk management systems, and the transparency and accuracy of financial reporting.
Confidentiality :
Auditors are required to maintain the confidentiality of all information obtained during the course of their audit.
Quality Assurance :
The RBI encourages auditors to adhere to the highest standards of quality and professionalism. This includes following the International Standards on Auditing (ISA) and other relevant professional standards.
Documentation and Reporting :
Auditors are required to maintain adequate documentation of their audit work and findings. They must also submit timely and
accurate audit reports to the bank or financial institution's management according to RBI, IRDAI and SEBI guidelines.
FAQS.
Frequently Asked Questions
We believe brand interaction is key in communication. Real innovations and a positive customer experience are the heart of successful communication.
Video KYC (Know Your Customer) is a process where customer identity and documents are verified remotely through a video call, ensuring compliance with regulatory requirements while providing convenience to customers.
Video KYC audits may be conducted by trained personnel within the financial institution or by third-party audit firms specializing in compliance and regulatory matters.
Regulatory guidelines for Video KYC are provided by authorities such as the RBI or IRDAI and outline requirements for customer consent, verification procedures, data security, compliance, and record-keeping.
No. As per regulations, the full Aadhaar number cannot be stored in any downstream systems or databases. But, regulated entities with a specialized Aadhaar Vault system can store the full Aadhaar Number in the vault and employ a surrogate number. Also, Aadhaar numbers, either in encrypted form or masked form, should not be stored in any other storage except the Aadhaar Data vault.
Customers typically need to provide identity documents such as Aadhaar Card, PAN Card, Passport, etc., along with supporting documents as per regulatory requirements.
The customer's identity is verified through real-time video interaction where trained personnel review and authenticate the customer's identity documents.
Yes, Video KYC processes should adhere to strict security protocols to ensure the confidentiality and integrity of customer data. Encryption, secure transmission channels, and other security measures are implemented to safeguard information.
The duration of the Video KYC process may vary depending on factors such as the complexity of verification, the number of documents required, and system efficiency. Typically, it can take anywhere from a few minutes to an hour.
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